We are so happy you are shopping with us. So, for orders $55 or over, there is no extra shipping costs!
Standard delivery orders are shipped by Australia Post and will be received within 2-5 business days after shipping. Standard delivery may take longer in certain rural areas.
If your order is under $55, we have a flat rate standard shipping cost of $10.00
Shoes delivered by Express are a flat rate of $16.00
DO YOU SHIP OVERSEAS?
Currently, we only ship within Australia.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We pride ourselves on being fast and convenient, orders received before 1pm (business days only) will be shipped on the same day. You can then expect your new shoes in 2-5 business days.
HOW DO I TRACK MY ORDER?
Once your order has been shipped from our warehouse, we will send you a confirmation email that your shoes are on their way. This email will contain your shipment tracking number, so you can follow your order all the way to delivery.
AUSTRALIA POST TRACKING PAGE : http://auspost.com.au/track/
WHAT DO I DO IF MY ITEM WAS LOST IN TRANSIT?
Firstly, contact the carrier your order was sent with (Australia Post) and quote your tracking number, which was sent to you on your shipping confirmation email. If they cannot locate your items, contact us and we will follow it up and lodge an enquiry for you.
We do not take any responsibility for shoes being lost once they have left our warehouse, however, we are always willing to help!
WHAT DO I DO IF I AM MISSING AN ITEM OR HAVE BEEN DELIVERED THE INCORRECT ONE?
In the rare case that you have been delivered incorrect items or something is missing from your order, use the ‘Contact Us’ enquiry form straight away and we will resolve it immediately. Rest assured, you will not incur any additional costs.
REFUND / RETURN / EXCHANGE?
When your shoes were delivered, you would have received a receipt with instructions for returns.
If your shoes are not what you expected, we will refund or exchange your purchase within 30 days (excluding postage). Just follow these steps :
- Email us using the ‘Contact Us’ form on our website (shoelife.com.au)
- Quote your order number and the item you would like to return (please include the style, colour and size) and the reason for return.
- We will respond via email, providing you with a return authorisation – this will include a return address and the instructions for how to send your item to us.
- Once we receive your item back, it will be inspected before the return is processed. We are happy to refund or exchange (subject to stock availability).